Frequently Asked Questions
Everything you need to know about your daily caffeine ritual.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches daily. Every bag is stamped with a 'Roasted On' date and features a one-way degassing valve to lock in peak flavor and aroma during transit.
What is your shipping policy for coffee orders?
We offer flat-rate shipping nationwide. Orders are typically processed within 24-48 hours of roasting to ensure you receive the freshest coffee possible at your doorstep.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite blends and delivery frequency through our 'Wake Up Call' subscription service, saving 15% on every order with the ability to cancel at any time.
Do you offer pre-ground coffee or only whole beans?
While we recommend whole beans for maximum freshness, we provide several grind options including Drip, Espresso, and French Press to suit your preferred brewing method.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns. However, if you are unsatisfied with your order or it arrived damaged, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Absolutely. We partner exclusively with sustainable farms and cooperatives that prioritize fair wages for farmers and environmentally friendly growing practices.